Freight and Returns Policy

Freight and Returns Policy main image Freight and Returns Policy image

Australian Ute Trays and Bodies (AUTB) offer a 12 Month Limited Warranty on all products sold. Warranty Terms and Conditions:

Warranty period is valid from the date of original purchase and is subject AUTB’s terms and conditions.  Refunds including shipping will be available for goods with major faults/defects as per Australian Consumer Law.  

 

Warranty Terms and Conditions:

AUTB Limited Warranty covers all products sold against defective workmanship or materials used under normal use for the period specified (12 months). If a fault or defect arises in the product within the warranty period the product is to be returned to AUTB. AUTB will not be held responsible for expenses to or from their premises. If the products are deemed to be faulty or defective due to defective workmanship or materials AUTB at their discretion will either:

  • Repair the product using new or re-furbished parts of an equivalent standard

  • Exchange the product with a product of similar condition, performance and reliability of the original

  • Refund the purchase price of the product. Where the product was sold as a package or as part of a kit – AUTB will only fulfill its warranty obligation on the defective product only.

 

The Warranty will not cover products where:

  • Damage has been caused due to misuse or abuse of the product, accident, external influences such as water and fire.

  • Improper Maintenance.

  • Repairs required due to normal wear and tear.

  • The person or persons submitting the warranty claim are not the original purchaser.

  • Repairs or alterations have been made or attempted by others.D

Delivery Timeframes 

 

Whilst we try hold stock of all products, sometimes we may be out of stock on certain items. We will advise you if we do not have stock and will offer a full refund of any payment made if we can not fulfil your order within the timelines you require. For those products we have in stock, they will be shipped out within 2-5 business days. The maximum time from payment being received until the time the product will be received by the customer is 14 days.

 

Freight on Trays and Canopies

 

All our trays and canopies are delivered to either a business address with a forklift or to the closest depot to your suburb - we do not deliver these large bulky items to home addresses unfortunately.